If you need any help with your Ferguson Online account, you can call or email your salesperson. You can also contact Ferguson Online Customer Service, toll-free, at 1-888-222-1785 or email customer.support@Ferguson.com.
Hours of operation are Monday-Friday 8am-8pm EST.
What is Ferguson Online?
Ferguson Online is a business-to- business transactional website for current Ferguson business customers to do business with us over the Internet.
How much does it cost to use Ferguson Online?
Ferguson Online is free to use. The only thing you pay for are the products you purchase.
What will Ferguson Online do for me?
Ferguson's website gives you 24 hour access to account and product information that will help you run your business more effectively. Sign in at your convenience to:
To save time and reduce your daily hassle, the site lets you:
How do I register to use Ferguson Online?
To use Ferguson Online, you must be a current Ferguson business customer. If you are interested in setting up an online account, please contact your local Ferguson salesperson for details.
My company is set up to use Ferguson Online. How do I get access?
Contact the person in your company who is set up as the Company Administrator for your Ferguson Online account. This person will have to set you up with access and permissions.
What kind of payment is accepted?
Customers using Ferguson Online must have an established account in good standing with Ferguson. No other forms of payment are accepted at this time.
I'm a homeowner. Can I order online?
Because Ferguson Online is a business-to-business transactional website, homeowners should visit their local showroom location to select and purchase products.
Who do I contact if I have a question or comment?
If you have a question that you don't see here, feel free to submit it by using the Contact Us link at the bottom of the page. Or, get in touch with your local Ferguson salesperson.
How can I get help with my Ferguson Online account?
If you need any help with your account, call or email your salesperson. In addition, you can call the Ferguson Online Customer Service line toll-free at 1-888-222-1785 or email customer.support@Ferguson.com. Hours of operation are Monday-Friday 8am-8pm EST.
Where can I find job opportunities with Ferguson?
Visit Ferguson.com and click on the Careers link at the top of the page.
How do I sign in and create my password for the first time?
The very first time you sign in, you will be asked to create a new password. In future sessions, you can sign in directly from the main page.
How do I sign into Ferguson Online?
To use Ferguson Online, you must have an online account set up with Ferguson.
What is 'Remember me'?
If you want Ferguson Online to remember your email address going forward, select Remember me. (This does not store or remember your password.)
I forgot my password. How do I find out what it is?
If you forget your password, you will need to reset it to create a new one.
What are the password rules?
Your password is case-sensitive. Please note whether your Caps Lock key is on or off.
Choose a password that
For security purposes we recommend not using
My email address has changed. How do I sign in now?
Ferguson Online does not recognize your new email address. To sign in, you will have to use your old email address, then update your account information with your new email address.
I signed in, then got sidetracked. Why was I signed out when I returned?
This is a security measure. If there is no activity on your computer for two hours, your session times out and signs you off. Any order or quote that was in progress will retain order information only from the last time you saved.
What are the minimum system requirements to use Ferguson Online?
In order to run efficiently on your computer, Ferguson Online has the following minimum requirements:
Operating system: Windows 2003 - HP-UX 11.11
Screen resolution: Best viewed at 1024 x 768 or higher (For information on how to change screen resolution, refer to Microsoft.com - Change your monitor resolution.)
Internet connection: The faster the connection, the better the experience
Web browser: Internet Explorer 7+ - Safari - FireFox - Chrome
PDF reader: Adobe Acrobat Reader or other PDF viewer
What browsers does Ferguson Online support?
Ferguson Online is optimized for:
Note: Older browsers may work, but some features or functionalities may be degraded or disappear. The online help feature is not available for Safari or Chrome browsers.
What is a cookie?
A cookie is a small text file containing bits of information stored by your browser on your computer. Cookies are convenient for repeat visits to Ferguson Online. For example, a cookie allows us to identify you as a registered user, remember your username, or retain your site preferences, so that you do not need to specify these at every visit. They do not divulge personal information about you.
Why doesn't Ferguson Online remember my username?
Cookies must be enabled to use Ferguson Online. There are several possible reasons:
How do I ensure I am viewing the latest content updates?
The browser cache stores copies of web pages you visit, so pages retrieved by your browser cache may not contain the latest page updates. In Internet Explorer, to ensure you see the latest content:
Why does it take so long for the web pages to load?
To make re-loading quicker, the browser cache stores copies of the web pages you visit. If your browser cache gets too big, it can make page loading slow. To clear your cache in Internet Explorer: